All self service . Customer Service was brilliant too - very friendly, welcoming staff and nothing was too much trouble; they were very knowledgeable about Cardiff and the surrounding area too. Kind Regards. Only 2 out of, I think, 5 treadmills were working. Plus we had a few mini pastries, we were on holiday after all. It is always a pleasure to receive positive feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have introduced intensified hygiene & prevention measures to ensure your safety. As per the quality of the bed, we generally get very good feedback, I will personally investigate this. Own or manage this property? At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. 3,631 reviews #26 of 75 hotels in Cardiff Location Cleanliness Service Value Travellers' Choice A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues, especially Panchi. . 30 min drive Room options About this area Cardiff Cardiff Airport is also just 14 kilometres away, so guests can be there in no time. Let me see your email! Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. ; Exclusive OffersEnjoy exclusive rates before everyone else with preview access to our private sales. I will also share your feedback with Mollie and I am sure she will be delighted to read your comments. We are really happy that you liked our location and especially staff and I will make sure the compliments gets passed to Panchi. We had a corner room with huge wall to ceiling windows and on the 10th floor, the room was scorching & we couldnt open any windows and the aircon was rubbish. Prices are the average nightly price provided by our partners and may not include all taxes and fees. GYM: Only went once as equipment was old, or broken, and all really dirty - yuck! She then said. Room was spacious. Nothing else in there (there were tea making facilities but we didn't use them). Upon arrival I thought the reception desk and immediate area looked a little more like a cheaper hotel, but that's ok. Was told that we had been upgraded for free - I thought 'great - this will be really fantastic' - it wasn't!! I asked him if he had seen the list and been to the room, he said he had and he couldn't see any problem with the room (he must have poor vision), I then told him about the breakfast, he said no-one has ever complained, that they don't have fish so it's strange that the food would smell like fish, and that everyone loves the breakfast! Is parking available at Mercure Cardiff Holland House Hotel and Spa? Dear Selena564, Thank you very much for taking the time and leaving us such a positive feedback. The location is good - 10 mins walk from the centre but not right in it, so no noise! Breakfast plentiful . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Review of Mercure Cardiff Holland House Hotel and Spa Reviewed December 10, 2022 Booked via Expedia. We had an absolutely lovely evening chatting with some . Take a few hours out of your day to sample the exquisite cuisine on offer inside Urban Bar and Kitchen. - Shower was in the corner of the bathroom and really awkward to wash without turning off water to soap up. The selection there was great if you didnt want a cooked breakfast too, lots of fruit, cereal, breads and continental meats, plus juices and teas and coffee. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. I will also share your feedback with Mollie and I am sure she will be delighted to read your comments. I was greeted by a lovely lady called Molly. Pool was warm and. 24 26 Newport Road CF24 0DDCARDIFF United Kingdom, Access: 1.8 km / 1.12 mi 3 min drive, Access: 500 m / 0.31 mi 15 min walk / 5 min drive, Access: 500 m / 0.31 mi 10 min walk / 5 min drive, Access: 750 m / 0.47 mi 20 min walk / 10 min drive, Access: 1 km / 0.62 mi 15 min walk / 5 min drive, Access: 1.5 km / 0.93 mi 30 min walk / 10 min drive, Access: 1.5 km / 0.93 mi 25 min walk / 12 min drive, Check-in from 03:00 PM - Check out up to 12:00 PM. Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. Located close to "Queen street " Cardiff's shopping centre .night clubs etc which can be convenient .. a big sized hotel. We had massages and pedicures, and very happy with them. ; Online check-in Fast check-out Prepare your fast check-in the day before you arrive, then simply drop off your key for . STAFF: - Some receptionists have limited English and I had to ask multiple times and rephrase the question for them to understand - not great! Thank you so much for inviting us guys!! The price is only guaranteed at the time of booking. Sincerely, Pramod Shaw Deputy General Manager, Spa Naturel - Jemma and the team are absolutely amazing, I have been a member for many years this place is my second home. There were 2 bottles of water and 2 packets of, I think, Oreos. DONT STAY THERE!! Jacuzzi was nice too, but could be bigger as gets busy, same thing with the sauna. Which makes the overall experience. - One of the lights in the bathroom would intermittently flicker - not great when doing make up! I've worked in hospitality many times and I would NEVER argue with a guest, or imply they are lying! Are there opportunities to exercise at Mercure Cardiff Holland House Hotel and Spa? Awful! Deemah, Chloe and Nico at the restaurant and Kate at the reception have always been available anytime I needed something and they really made me feel at home. It is always a pleasure to receive positive feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Well what a Welcome! Fibre Optic WiFi internet access. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. Just a tip if you do stay and happen to be looking for tea and coffee its in the wardrobe above the minibar! Only 2 out of, I think, 5 treadmills were working. Breakfast was very poor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Large windows give some of the best views of the Cardiff possible. There is free Wi-Fi and on-site parking available at a surcharge. Sincerely, Pramod Shaw Deputy General Manager, This is our second time staying at the Mercure Holland and we hope to return. Options for breakfast were cooked breakfast (I don't eat meat and wasn't going to bother with the eggs or mushrooms again); cereal; yogurt; fruit; breads; porridge; mini pastries and some juices - none of it was particularly amazing and definitely not worth 15! Safe was locked and needed the engineer to unlock which he did quickly. I cannot disagree that the hotel is a bit tired at some placed but we are working on improving on them. With regards to the overcharge this has already been discussed with the front office team and corrective measures have been discussed to avoid the repeat of such. STAFF: - Some receptionists have limited English and I had to ask multiple times and rephrase the question for them to understand - not great! Jemma and the team go over and beyond in customer care , hospitality professionalism always make you feel welcome. Read our. It is always a pleasure to receive positive feedback. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We will definitely be visiting the Mercure Cardiff Urban Bar and Kitchen again in the future and think it would be a great place to hold meetings with clients when we are in the city, and have a romantic meal and night away. Best wishes, Pramod Shaw Deputy General Manager, 24 26 Newport Rd, Cardiff, Wales, United Kingdom, Best Indian restaurants in Cardiff, United Kingdom, Premier Inn Cardiff City Centre (Queen Street) hotel. SUMMARY: Last year we stayed at the 3-star Citrus hotel in Cardiff, much cheaper but the room, although smaller, was of very similar quality (it had more hangers), and the bathroom was larger with good quality toiletries. Aww thanks Kacie!! She then abruptly told us that check in was at 3pm. This is the version of our website addressed to speakers of English in United Kingdom. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel. Scrambled eggs and mushrooms smelt of fish - I told the waiter this when he came to collect our plates and he said he would get the supervisor as many guests had complained about this - supervisor never arrived! Went to Cardiff with my daughter for a few day's break and to visit my student nephew. Pet friendly Spa Restaurant Gym 24-26 Newport Road, Cardiff, Wales, CF24 0DD View in a map Explore the area Cardiff International Arena 11 min walk Cardiff Castle 11 min walk Principality Stadium 14 min walk Cardiff (CWL-Cardiff Intl.) - The shampoo bottle in the shower area was empty, so obviously not checked when cleaning room, I told reception 4 times that there was no shampoo in the shower - ended up taking some from the maid's cart one morning as no action from hotel. and you are always welcomed with positivity and a smile. 8.6 +45 photos View Pets allowed Swimming Pool Free WiFi more. I have tried all different establishments in Cardiff. The spa was a little disappointing as there was a small child constantly screaming whilst in the pool and also a possible stag party which were very rowdy. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. Breakfast was very poor. The room was really comfortable with a really good view on the whole Cardiff from my floor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thanks to you all. We very much appreciate your comments regarding your visit at the Mercure Cardiff Holland House. The staff was AMAZINGLY friendly, I really got to know some of them more than just on the customer level. Awful! Fantastic service, team was lovely and so welcoming. Dear Guest, Thank you very much for taking the time and leaving us your feedback. I will address your feedback with the reception manager and see that we take note and ensure that corrective measures are taken. Dear Selena564, Thank you very much for taking the time and leaving us such a positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whether you're here on a business trip or looking for a weekend away, the hotel is designed to suit all your needs. Copyright2023gourmetsociety BirkbyGrange, BirkbyHallRoad, Huddersfield, HD22XB. It is always a pleasure to receive positive feedback. NOT 4 Star! Sincerely, Pramod Shaw Deputy General Manager, Stayed for an event and booked direct. Terrible Customer Service. There are more places to choose from in the, mercure holland house cardiff hotel cardiff, mercure holland hotel cardiff, accor holland hotel cardiff, holland house hotel cardiff, Frequently Asked Questions about Mercure Cardiff Holland House Hotel and Spa. Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. Couldve been a tad hotter but tasty nonetheless. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues, especially Panchi. Dishes. Scrambled eggs and mushrooms smelt of fish - I told the waiter this when he came to collect our plates and he said he would get the supervisor as many guests had complained about this - supervisor never arrived! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Sincerely, Atanas Mladenov Front Office Manager, B1978GXdang 5/23/2023 TripAdvisor review, They were extremely accommodating. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. It is always a pleasure to receive such feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On arrival we entered the lobby to an empty reception desk, eventually a lady came to the desk and asked our names. Jemma and the team go over and beyond in customer care , hospitality professionalism always make you feel welcome. Wanted to book a nice hotel with a pool and spa as a treat as we haven't had a holiday for 2 years. Breakfast a million times better. A massive thank you for Chef Matt and the Restaurant Manager for going out of their way to provide me with gluten free granola and crumpets! Mercure Cardiff Holland House Hotel & Spa, Dear Francesco, We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. Lovely place to stay close to Cardiff city centre. Jon polished off the lot of his food and said it was all packed with flavour and really moist. MargaretAnne V 5/30/2023 TripAdvisor review, Rooms very small, smelled very small breakfast selection only one working lift and we were traveling with tour group of 47 people only 4 people with luggage could fit in elevator at a time would not recommend for a large tour group, Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. Im sure Ill see you at something else soon!! What are some of the property amenities at Mercure Cardiff Holland House Hotel and Spa? Which means we make a tinycommission should you buy through some of the links on our post, but this does not affect cost to you. For starters they brought us a selection of mini versions of the small plates (like tapas!) Would rate this one of the worst hotels weve stayed in. Enjoy the benefits of the ALL loyalty programme with Mercure. After several hours in the spa and without a drink or being shown where to get a drink, I went to the spa reception. Taxes and fees that are shown are estimates only. so we got to try a few different ones (or all of them!). Is parking available at Mercure Cardiff Holland House Hotel and Spa? Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. Which popular attractions are close to Mercure Cardiff Holland House Hotel and Spa? SPA/POOL: The only saving grace of this hotel, and the reason my review has 2 stars not 1, is the Spa treatments and area, they are lovely - staff very friendly and welcoming. Are there opportunities to exercise at Mercure Cardiff Holland House Hotel and Spa? We also had sides of roasted summer veg, creamed leeks and potato wedges. - Wardrobe area is really dark, and not enough hangers - I think there were about 6 hangers for a double room! Zoom in to see updated info. Got a space in the car park underneath. With 165 bedrooms and 15 meeting rooms spread across 15 floors, the hotel offers unrivalled views of Cardiff city centre. We produced our email with as I stated and instead of an apology, she marched over to a doorway ( presumably with someone in the room) and said we must tell spabreaks.com, its 3pm checkin!! Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. Breakfast plentiful . Sincerely, Pramod Shaw Deputy General Manager, This is our second time staying at the Mercure Holland and we hope to return. The hotel features 172 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Guests can enjoy a stylish lounge bar, and an award-winning restaurant with a modern menu. Molly was lovely, she immediately showed us where to get refreshments and asked if we needed anything else. I will certainly investigate all the points raised and see what corrective measures can be taken to improve on it. Steam room was too hot for us! Had to ask 4 times for shampoo, and 4 times for the flickering light in the bathroom to be changed. Listing says connecting rooms and as staying with family decided this would be great. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Checkin was ok. Had a corner room which was big and had views to sea and mountain. - The shampoo bottle in the shower area was empty, so obviously not checked when cleaning room, I told reception 4 times that there was no shampoo in the shower - ended up taking some from the maid's cart one morning as no action from hotel. We had a corner room with huge wall to ceiling windows and on the 10th floor, the room was scorching & we couldnt open any windows and the aircon was rubbish. SUMMARY: Last year we stayed at the 3-star Citrus hotel in Cardiff, much cheaper but the room, although smaller, was of very similar quality (it had more hangers), and the bathroom was larger with good quality toiletries. Would definitely go back. Click here for our policy. The small tv was about 15/20 feet away from the bed so not ideal if youre short sighted. International Holland House, 24-26 Newport Rd, Cardiff, CF24 0DD 02920 435 000 Visit website Max diners: 4 Members must check availability Not available on Friday evenings Not available on Saturdays Available on Sundays Available in December Check special occasion day restrictions The Mercure would be better off becoming a 3 star hotel (and charging 3 star prices), then people will not expect too much and might be a little more satisfied. The small tv was about 15/20 feet away from the bed so not ideal if youre short sighted. First impressions not great. SPA/POOL: The only saving grace of this hotel, and the reason my review has 2 stars not 1, is the Spa treatments and area, they are lovely - staff very friendly and welcoming. Receptionists need to ensure they are up to date with the town. We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I ended up buying a shampoo bar from Lush. Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Fair play your photos are out of this world! The spa area looked lovely and the pool was nice and clean. Which popular attractions are close to Mercure Cardiff Holland House Hotel and Spa? We are Diamond Accor members and have never been treated so bady!!! The padding on the mattress was maybe 2mm thick with the springs protruding through. Please see our partners for more details. I told him that, according to the waiter, man people have complained about the same problem and that I was ill after eating the breakfast. Mercure Cardiff Holland House Hotel and Spa Features, 24/26 Newport Road, Cardiff CF24 0DD Wales, Lock in the lowest price from these sites. He gave me his business card and said next time we want to stay, call him and he will do a special rate. Granted the views arent great from the hotels location on Newport Road, but the huge windows did let in tonnes of light which was lovely. From grass-fed British steak, to a fusion of flavours from the opposite end of the world, Urban Kitchen succeeds in it's aim to provide diners with a contemporary and diverse dining experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Breakfast a million times better. Last week Jon and I were lucky enough to be invited to theMercure Cardiff Holland House Hotel and SpaSpring menu tasting evening for their newly rebranded Urban Bar and Kitchen, along with a few fellow bloggers and local journalists, plus they even put us up for the night in a lovely room so we could get the full experience of the hotel. Yes, dry cleaning and laundry service are offered to guests. I ended up buying a shampoo bar from Lush. It is always a pleasure to receive positive feedback. The flavours were great, slightly sweet from the sweet potato but thick and rich, and the ratatouille was delicious (I ate all of that!! Jon went for a traditional cooked breakfast from the serve yourself counter, which was all well cooked and nice and fresh and hot. Nice rooms great bed everything clean and fresh. You'll have more spending money too! Underground parking available at the hotel at GBP 16.00 per 24 hours (subject to availability). We had a beautiful room with views over Cardiff. It was not nice being greeted as though we were lying and referred to as the spa breaks booking!