Please note that you may have to pay customs duties and taxes at the delivery. I buy expensive products from the high street and I can say there is no difference in what I purchased from fragranceX. In case you missed it, you can read more about the difference between aftershave and cologne. Not only that, the reps refused to let me speak to any of the big bosses, you know the managers. Too much hazzle to return the stuff. I then received emails from Fragrancex.com to complete my order. Please note that we state this on our site. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. FragranceX.com is a reliable resource for designer and vintage fragrances. If you want to understand why FragranceX can exist for so long while charging low prices, keep reading. This leading online fragrance retailer has existed for over 20 years and according to their website, FragranceX has shipped over 20 million orders since 2001. How BBB Processes Complaints and Reviews. City of Vicksburg hires Georgia firm to improve customer service Although FragranceX.com has a low rating on our website, it has addressed some of the complaints. Thank you! I was confused. Although I have mad love for their products, this kinda puts a damper on everything. The prices are affordable for a reason, because the service is sub par to say the least! And you might even find a sticker on the bottle indicating that its a tester. But let me tell you, their customer service is an absolute joke. Oh, and their shipping was pretty quick too. Its a cycle that strengthens the relationship, and that can become a competitive advantage. Still looking for that old samba cologne with metallic exterior, maybe sparkes or something, and it had that tire stack shape. Great price for the brand of cologne I have been waiting to try. Join Our Coupon List Get the best deals and discounts on name brand fragrances and more. Superb products. Yes, you read that right! Now thinking of filing claim with my credit card issuer to get the refund.Edit - 13-04-2023After series of mail exchange I finally received my refund today.Probably it was the rep's fualt who was assigned the case and did not care to response in timely manner. Connect people, tasks, tools, and more in a customizable app built for immersive collaboration. I ordered a perfume for my sweetheart for Valentine's Day, but I didn't realize for a few days that the order had been cancelled! The latest review. But the best Parfums de Marly rue21 Perfumes and Colognes Reviews, My 7 Favorite Fragrances. Cloud-based capabilities in the contact center serve as powerful tools for meeting the needs of your customers. We are happy to assist you with a return. An example of data being processed may be a unique identifier stored in a cookie. I couldn't believe it. Don't say I didn't warn you! Thanks! Please check your inbox for our email and feel free to reach out to us again if you have any further questions or need assistance. Love this website! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. See our partnerships with leading technology companies for unique and value-adding solutions. Thanks so much, eva, So far, I am excited and pleased about the colognes I have received. The cologne (three Jean Paul Gaultier EDP, 2 Men +1 woman) I purchased are TOTAL knockoffs!! I mean, if they can't even answer a simple question from a potential customer, why should I trust them with my hard-earned money? Research from IDC states that 40% of global organizations indicated that integrating AI and machine learning is a must-have for enterprise-level cloud contact center deployments. There was some leakage. We kindly request customers to inform us promptly if any item presents issues, so we can promptly assist. Waiting ages for my delivery, contacted the courier and FragranceX did not provide adequate customs documents so now my order is being sent back. We use dedicated people and clever technology to safeguard our platform. Find a cloud thats flexible, secure, and dedicated to your organization. Click to reveal The program will be carried out in several phases with the first phase using a focus group of employees to provide information concerning the challenges they meet while trying to serve residents. There should be something that clearly states the unboxed means uncapped! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This is my first order with you so I'm excited to see how the product and shipping go. Please contact us at Support@FragranceX.com so we may assist further with this. Call, meet, message, and moreall in one app. it took 2 days to arrive! The masters offake reviews. It's like they don't give two flying figs about making sure their customers are stoked with their purchases. Hello and welcome to Fragrance Advice! So, let me tell you about my experience with FragranceX. Your IP: Report a Problem with our website. I never received a tracking number in an email, however, nothing went wrong and it arrived quickly. Hey guys, let me tell you about my horrendous experience with FragranceX. When I email my complaint they ignore. There are a number of companies that exist to create and sell knockoffs of popular designer fragrances. To learn more about reviews and trust on sitejabber.com, visit our. Great options, good quality fragrances (not fake or cheap knockoffs, fair prices, & fast delivery. Submit a complaint and get your issue resolved. The consent submitted will only be used for data processing originating from this website. FragranceX.com Phone, Email, Address, Customer Service Contacts FAQs. No refund was given and I paid money for a product I didnt receive. For instance, this Paris for Her eau de parfum was created to look and smell like Coco Chanel Mademoiselle. According to its website, Turnkey specializes in serving the public sector and utility markets, helping our clients increase trust and transparency through better understanding of their citizens, streamlined processes, advanced technology and employee empowerment.. Honestly, I'm feeling pretty jaded about the whole thing. Customer service is non existent. Feel free to email us at support@fragranceX.com if you would like to give us more information regarding the situation. Its a surprise for my husband because he doesn't have any smell good stuff. You can find contact details for FragranceX.com above. Bright Crystal by Versace 3 oz Eau De Toilette Spray (Tester) for Club De Nuit Intense by Armaf 3.6 oz Eau De Toilette Spray for men, Fire & Ice by Revlon 1.7 oz Cologne Spray for women, Beautiful by Estee Lauder 2.5 oz Eau De Parfum Spray for women, Light Blue by Dolce & Gabbana 3.3 oz Eau De Toilette Spray for women, Red Door by Elizabeth Arden 0.17 oz Mini EDP for women, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Easy shopping & checking out. Hello! Outstanding customer service. Click here to get notifications about new complaints of FragranceX.com. BBB reports on known marketplace practices. Happy by Clinique 3.4 oz Eau De Parfum Spray for women, Euphoria by Calvin Klein 3.3 oz Eau De Parfum Spray for women, Light Blue by Dolce & Gabbana 1.6 oz Eau De Toilette Spray for women, Burberry Touch by Burberry 3.3 oz Eau De Toilette Spray for men, Joop by Joop! https://www.fragrancex.com/customerservice/business_wholesale.html. So in turn I will continue to pay on a order that they can't find. Cloud capabilities facilitate an omnichannel environment, allowing you to provide a seamless customer experience across all channels. Verification can help ensure real people write reviews about real companies. This has, however, left a bad taste! My Account. As a bargain hunter at heart, I was excited about the prospect of saving some money. Submit a complaint and get your issue resolved. You guys are still better then any other perfume site I have seen. ordered Tiziana Terenzi Casanova from fragrancex.com and i have to say it arrived quicker from the US to the UK than any other package I ordered before locally. For example, Hello by Lionel Ritchie is categorized as a New Arrival on FragranceX. I ordered and paid almost 400$. I thought to myself, "finally, some progress." I called back to Fragrancex.com and I get another customer service representative and she tells me it's being reviewed. Really poor customer service. Then, when I was all like, "Hey, I didn't get what I paid for, can I get my money back at least?" The points are accumulated with each order that is placed when you are logged into your account. i can say i am a little nervous after looking at all the negative comments. Love this place everything comes on time Sometimes faster then it says also I love that they show you what size your about to purchase! To my surprise, I never received a response to my email. BBB is here to help. It's like all their responses were written by robots or something. Learn about the privacy, compliance, and security inside Avaya solutions. So easy to find your fragrance! Imma just tell ya straight up. Hello! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. So, I'm not sure why FragranceX even gives you the option to have your package delivered to a different address if they're just going to cancel the order anyway! I tried everything, even attempted to take off the top, but no success. You can serve your customers more intelligently through digital channels, AI-powered prediction, flexibility of scale, and more. I have shopped with you for quite some time now and it's always the same, fun, easy, fast, and a decent price. So, let me tell you my experience with FragranceX. Incredibly efficient process with very quick, free shipping. I mean, come on! They have been so unwilling to fix the problem, and they keep coming up with every excuse in the book to get out of giving me a proper refund. Hope you are well. Share your photos and videos with others to prove the truth of your words. Customer Service Inquiries: 1-800-PARFUMS (727-3867) - (Toll Free in U.S.) 631-582-5204 (Outside U.S.) Hours: Monday-Friday: 9:00am-5:00pm Eastern Time. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. We are happy to help! I usually order from this site and I'm gonna be honest with you, my packages came in 5-7 days after ordering them so don't expect Amazon level delivery however, the amount of money you save ordering from FragranceX makes the pickiness of Standard shipping go away. Thank you so much for your 5-star review! Performance & security by Cloudflare. I shared this review to say please be cautious ordering from them because they can't explain how this happened so chances are they can't prevent it from happening to someone else. $63 AT ESTEE LAUDER! :( I tried to talk to the company about it, but it was like talking to a brick wall - they didn't respond to my emails and their customer service (over the phone) was a total letdown. FragranceX.com is an online retailer and wholesaler of fragrances. We and our partners use cookies to Store and/or access information on a device. FragranceX.com is a company selling discount perfume, cologne, aftershave, body lotion, and more. window.llvConfig=window.llvConfig||{};window.llvConfig.vimeo={"buttonstyle":"default","playercolour":"#00adef","preroll":"","postroll":"","show_title":false,"overlaytext":"","loadthumbnail":true,"thumbnailquality":"basic","cookies":false,"callback":""}; https://fragranceadvice.com/wp-content/plugins/lazy-load-for-videos/public/js/lazyload-vimeo.js, https://fragranceadvice.com/wp-content/themes/acabado/js/app.max.js, https://fragranceadvice.com/wp-includes/js/comment-reply.min.js, link to Parfums de Marly Review, My 7 Favorite Fragrances, link to rue21 Perfumes and Colognes Reviews, My 7 Favorite Fragrances, BEST PERFUME WEBSITES | WHERE TO BUY PERFUMES ONLINE | PERFUME WEBSITE REVIEW Soki London, difference between aftershave and cologne. Recently Reported Customer Problems I just need to reach customer service. Learn more about the many benefits of intelligent cloud-based capabilities for the contact center through this infographic from IDC sponsored by Avaya. rue21 is known for their trendy apparel and accessories that are highly affordable, but are inexpensive rue21 perfumes and colognes any good? I did not realize that the bottles would not have caps on the spray nozzles. Highly recommend this site for your fragrance needs. After a month of pestering them through email with no resolution Ive claimed it back through the bank as Ive lost all patience. Love this company and I'm getting ready to put another order in. Unfortunately, I can't get in touch with their office since they're closed at the moment. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Had the cologne been genuine and authentic, I would have given a 5-star review. Here are 8 tips for writing great reviews. They're the only online retailer I trust for my fragrance needs. Adding to your Address Book. FragranceX is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Reviewers satisfied with FragranceX most frequently mention great prices, free shipping, and fast delivery. Illegitimate companies arent this transparent. We have thoroughly investigated the situation from our end as well as with the carrier. 12 reviews GB 4 days ago Perfume was a tester - this is not what they said on the website of the product I received today the perfurme and I was suprised to see that it was not in a sealed Hermes box. Lastly, FragranceX also sells testers and sample bottles of perfume. While our return policy covers a 30-day period, we would still like to help resolve this for you. I hope that my order will come as quickly as expected. /*! I called Frangrancex.com and spoke with someone from customer service. Take care. Get to know Avaya through our blogs. When you find good deals on your favorite scents on websites like FragranceX, you might question whether or not theyre legit. We strive to provide exceptional service, and we apologize for any inconvenience caused. Many customers report difficulty reaching the company, as well as delays in receiving orders and problems with the quality of products. It's just common courtesy. She tells me she can't cancel out the order because they are still trying to find it. However, I did run into a bit of trouble - the perfume bottle wouldn't spray! Would repeat shop with Fragrence X anytime now. So, if you're thinking of ordering from another country, it's important to remember that you might end up losing money because of the currency difference. Several positive reviews for FragranceX have been found on various review sites. Therefore, it took about three years for it to be made available. We appreciate your feedback, and we apologize for any inconvenience you may have experienced. Shipping Information Standard Ground (USA) FREE for orders over $ 35.00, otherwise shipping is $ 6.95 Arrives in 2 - 5 business days Ships via UPS, FedEx, or Postal Service Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS 2nd Day Express (USA) Ships via 2nd Day Express for $ 8.95 Arrives in 2 - 3 business days Well guide you through the process. Customer Service Associate, FT Remote - Remote Workers Naturally, I contacted FragranceX customer service right away to try and get this issue resolved. They also make purchases from industry veterans.. For some of us, noticing the cost of high-end perfume can lead us to want to know which ones are best right away. Sign in using our secure server or Sign in with Facebook Sign in with Google Another indication that they are selling authentic products is the fact that many of their fragrances will be sent to you in their original packaging. The action you just performed triggered the security solution. Wow! Great selection on a very deep variety of fragrances Fragrancex is the only online retailer I trust for Fragrancex.com has always been great to me. Performance & security by Cloudflare. Have you claimed delivered not received before. Additionally, some customers have reported issues with returns and refunds. Anyways lets see how it goes with this new purchase. Connect your employees to your customers across the channels they use most. I was not able to contact company by phone. Hey there peeps, so I recently ordered one of my all-time fave perfumes (perfume & eau de toilette) from FragranceX (fragrancex.com) and boy, was I super disappointed with the results! I got my order within a week of placing it. Sorry for the delay in response. They are a con artist company to deal with. It's frustrating especially when they keep sending me emails to order like everything is cool. If you have questions, there are a number of ways to get in touch with FragranceX customer service: phone, email, snail mail, fax, and even an international customer service phone number. FragranceX has received numerous consumer complaints regarding their customer service. You will earn one point for every dollar you spend. Click to reveal Hello! You use expensive skin creams, eat nutritious foods, and drink lots of water. Hello Lungelo, Yes we are currently now shipping to South Africa. You can also find perfume samples and testers on this website. Shocking company. For a company to have lasted this long and shipped out so many orders, it has to be legitimate. They were like, "Meh, sorry not sorry." Gain trust and grow your business with customer reviews. This is some kinda legal thing our government's gotta have us to do, so there ain't no way around it. Improve agent productivity through built-in workforce optimization features. Price? I recommend your fine site to men and women alike. Remote Customer Service Associate, FT Remote at FragranceX.com CHAT WITH US (for customer service inquiries) Hours: Monday-Friday: 9:00am-5:00pm Eastern Time. Smelling excellent thanks to FragranceX.com, Scums, don't order, I paid almost 400$, got nothing. I checked the invoice in the box and the confirmation email where I noticed that it said "tester". The focus group phase, Franklin said, has three parts and looks at all aspects of the employees work, including their perspective of their job, customers, on-the-job experiences, the support they receive from their supervisor or department head and whether they believe they have the tools to do their job. If you have any questions, please contact us. Great descriptions about each item coupled with reviews from excited and motivated customers. We would also file a claim with the carrier as well.). If your favorite celebrity has released a fragrance, you can probably find it on FragranceX along with many name brand classics, like Christian Diors Poison.
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